The Utility Billing division under the direction of the Administrative Services Department provides customer service, billing and revenue collections for water, sewer, surface water, garbage and a pass through charge for King County Sewer Treatment.
Utility bills are generated on the 30th of every month and due 25 days later. Payments must be received in the City offices by or on the due date to avoid late payment charges. Please contact our Utility Billing customer service at (425) 430-6852 between the hours of 8 a.m to 5 p.m, Monday through Friday if you have questions about your bill. For question related to garbage service please contact Waste Management at (206) 243-4050.
Account Information and Paying your Bill
The City of Renton is pleased to announce that our new payment system offers customers the ability to manage their utility accounts, make payments via echeck and/or Visa/Mastercard and to set up paperless billing and autopay. If you would like to receive a bill via email instead of a paper statement mailed to you please select that option once you are registered. You can also set up autopay and have your bill paid directly from a checking or Visa/Mastercard account automatically.
For property owners with rental properties
In lieu of filling out a tenant billing form and having it notarized, you can provide your tenant with your utility account number and they can create an account and pay online, manage their statement settings and monitor the account history.
New Property Owners - Please be aware that utility bills are tied to the real property served. Unpaid balances from the previous owner of the property will be transferred to the currently active utility account after the City has made every effort to collect the unpaid balance. Please contact your closing agent if you become aware of an unpaid balance to see if closing funds are available to clear the closed account.
Payments can be made in the following ways:
By Mail: Send payments to: Renton Municipal Building Utility Billing Department, 1055 South Grady Way, Renton, WA 98057
In Person: Come to the Utility Billing Office, at Renton Municipal Building, 1055 South Grady Way, Renton - 1st Floor
- Automatic Deduction: Pay directly from your bank account. If you prefer not to register with the new epayment system you can download the Direct Debit Application form or contact the Utility Billing division at 425.430.6852 if you need to have an application mailed to you.
- On-Line Payments: All Account types can manage and pay bills pay online via credit card or e-check.
- Phone Payments: All account types can pay via phone number 1-800-430-1669 using a debit/credit card or an electronic check.
Important: If you are making a payment for an anticipated water shut-off, please call the Utility Billing Department during business hours of 8:00 am to 5:00 pm at 425.430.6852 to confirm your payment.
Reduced Rates: The City of Renton offers reduced rates for water, wastewater, surface water and garbage for low-income senior citizens (61 and over), and low-income disabled citizens. The current yearly income limit is $35,000.00 per year. For more information or any rate questions, please contact the Utility Billing Customer Service at 425.430.6852 or Renton City Hall, Utility Billing Customer Service, 1055 South Grady Way, 1st Floor, Renton, WA 98057. Office hours are 8 am - 5 pm, Monday - Friday. Reduced Rates: The City of Renton offers reduced rates for water, wastewater, surface water and garbage for low-income senior citizens (61 and over), and low-income disabled citizens. The current yearly income limit is $35,000.00 per year. For more information or any rate questions, please contact the Utility Billing Customer Service at 425.430.6852 or Renton City Hall, Utility Billing Customer Service, 1055 South Grady Way, 1st Floor, Renton, WA 98057. Office hours are 8 am - 5 pm, Monday - Friday.
A tax rebate is automatically issued to approved reduced rate customers and is also available for citizens that meet these reduced rate qualifications but do not receive a utility bill from the City. Proof of payment of other utilities is required for this rebate (i.e.: PSE, Comcast, Qwest statements, etc.). The application deadline for a Utility Tax rebate is June 15 and must be re-applied for every year.